I am an Org. Admin and cannot log in to nTop Platform.

Issue:

  • I am an Organization Administrator and cannot log on to nTop.
  • Trying to sign on to the desktop app displays an error that there is no valid license for this user.

Applies to:

  • nTop
  • Cloud Licensing
  • Organization Administrator Licensing

Cause:

Personal licenses will nullify when nTopology promotes your account to an Organization Administrator. But, you can manage licenses from the Org. Admin dashboard and assign one to yourself.

Solution:

Org. Admin's can assign a license to their account by following the steps explained by the following article:

More on this topic:

Keywords:

 licensing login license organization administration org admin issue 
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