I am already using nTop, why was I sent an email to create an account?

Issue:

Some users may receive an unexpected "Your nTop Account Setup" message from [email protected]. The licensing system sent this automated message with instructions for creating an account and setting up a password.  However, these users may already have an active account.

Applies to:

  • nTopology
  • Cloud Licensing
  • Local Licensing

Cause:

Upgrading a trial account to a customer or student license, extending to the subscription date, or system changes to the user's account by the Organization Administrator or nTopology Support may trigger these messages.

Solution:

If your account is working normally, you may disregard the message. If you experience any issues, contact support for assistance.

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Keywords:

 licensing account email trial issue 
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