Unable to Connect to Server


After installing, changing passwords, or logging out, a Sign-in prompt will display when you start nTop Platform.

An "Unable to connect to server" message suggests security settings are blocking the application from reaching our cloud database.

Please review the following articles for assistance:

nTop Platform Cloud Licensing Guide 

nTop Platform Cloud Licensing Whitelisting Guide

If the issue persists, we may need to connect with your IT department to fix the problem.




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