Why is the desktop app unable to connect to nTopology's license server?

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Issue:

After installing, changing passwords, or logging out, a Sign-in prompt will display when starting the software. Some users may encounter the message:

Unable to connect to nTopology's license server. Please contact your IT department and have them review the Licensing Quick Start Guide above.

Applies to:

  • nTopology's Cloud Licensing users.

Cause:

There are a few reasons the login screen may display this error message.

  • Security settings are blocking the software from contacting our database.
  • An unstable internet connection is preventing the software from communicating with us.

Solution:

The user's organization may need to whitelist nTopology servers or adjust security settings. Please review the following articles for assistance:

If the issue persists, we may need to connect with your IT department to fix the problem.

Keywords:

licensing error cloud account server 
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