As an Org Admin, I cannot add a user to my organization?

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Issue:

When attempting to assign a license to an end-user, the Org Admin is encountering the error message "The following action cannot be performed, please contact support."

Applies to:

  • Organization Administration Licensing

Cause:

The most likely cause is that the end-user previously acquired an account and the associated email is linked to a separate organization. End-users may only be part of a single organization.

Solution:

One of our agents can reassign the end-user to your organization. Contact nTopology support to request this change.

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Keywords:

licensing org admin 
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