When opening a file, the software displays the error "nTop encountered an unexpected error processing the file." Files with a size of 0 kb usually mean the data is corrupt.
This error generally occurs due to the software unexpectedly exiting during the Save process.
Regrettably, a file size of 0 kb usually means the data is corrupt. We cannot restore the file. The best suggestion is to check the Autosave folder for a backup copy.
- Open nTopology
- Go to File > Settings
- On the left side, click File Backup.
- Check the box to make sure Autosave is active.
- Next to the Autosave folder, click the icon to browse to the backup directory.
We can potentially restore files with a size larger than 0 kb. Contact support with the problematic file and report any useful details.