"This site can't be reached" error happens when I try to create an account

Issue:

I got my Welcome Email, but when I click on the link to create my account it says "This site can't be reached"

site_cant_be_reached.png

Applies to:

  • Chrome

Cause:

Something is blocking the link from working correctly

Solution:

  • Go through the troubleshooting options mentioned in the error
    • Check your internet connection
    • Check your Firewall settings
    • Run the Windows Network Diagnostics
  • Try using another Internet Browser
  • Go to app.ntopology.com and select 'Forgot Password' to create another email that will allow you to set up your account

More on this topic:

Keywords:

 windows error account license internet email firewall proxy welcome set up be can't issue chrome firefox explorer site reached diagnostics network 
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